From the app
- Open Prim and go to You.
- Under Settings, tap Your account.
- Tap Delete my account, type DELETE and confirm.
Deletion is immediate. When it finishes, the app shows you what was deleted and signs you out.
From the web
- Go to My account on the Prim website, signed in with your account.
- At the bottom, under Your account, click Delete my account, type DELETE and confirm.
If you are already signed in on this browser, Delete my account takes you straight there; otherwise it asks you to sign in first. As in the app, when it finishes we show you what was deleted and sign you out.
Without the app
Write to socials@profblu.com from the email address of your account, with the subject "Delete my account". We delete it and confirm by email. If you write from another address, we will ask you to confirm from your account's address: that is how we know the request is yours.
What is deleted
- Your account: your identity, your credentials and every sign-in you had open.
- What you follow: channels, shows, people and events.
- The phones we used to alert you, with what identifies them for sending alerts.
- Your alerts and your alert settings.
If you use this same account in other apps, you will no longer be able to sign in to them with it either.
What is kept, and why
- Your poll votes are not deleted: they are no longer linked to your account and still count in each poll's result, which has already been published. Nobody can tell afterwards that they were yours.
- The record that you accepted the terms and the privacy policy, which is the proof that consent existed.
- Backups renew themselves within 35 days at most; after that, nothing of your account is left in them.
More detail in the Privacy policy.